What you'll be responsible for
Each member of the Felicity J Lord team strives to deliver impeccable customer service at every opportunity. On a daily basis; you will register new customers, book and conduct property viewings and negotiate offers between applicants and landlords. Your role is vital to the business, aiding the growth of your branch through canvassing, prospecting and obtaining referrals. Much of this role will involve recommending our array of services and ensuring that our customers are kept as part of the 'Felicity J Lord Family', too.
To ensure our customer service continues to be the best in the industry, you will be responsible for your customers' journey with Felicity J Lord, supporting them all the way to the "move-in" stage and ensuring they are delighted with your service.
In addition, your passion for this industry will be evident in your commercial awareness, where you will be seen as the 'hub of knowledge' - an expert in your landlord's needs. We are, after all, in the business of property lettings and, ultimately, helping our customers achieve their dreams.
On a daily basis, you will enjoy striving to exceed your own expectations through a thirst for knowledge, innovation and personal development - a key aspect of a career with us. You will take control of your own career, showing total commitment to achieve your professional goals.
What you can expect
This is an opportunity for a real career in the prosperous property sector that will give you an immense degree of satisfaction, recognition and reward.
Felicity J Lord's people enjoy a benefits package from their first day in their new position, with a competitive starting salary, and On Target Earnings up to £25,000. You will join a culture of opportunity, allowing you to progress your career path to achieve all of your professional goals.
Once you have passed probation and succeeded to Grade II Negotiator, you will be introduced to the "vehicle" of your success. We supply each of our Negotiators with a new car: fully insured, fully serviced and fully taxed for you to begin meeting and working with your new clients.
Did we mention that we have sent our top performers to 'once-in-a-lifetime', all-inclusive company holidays to Bangkok, New York and Abu Dhabi? Yes, you read this right, but the real question is: will you be on the next trip?
All of our Negotiators have access to training from world-renowned estate agency mentor, Tom Panos. Your new career will begin with a tailored preparation and development programme to help you achieve exactly what you have decided to set out to achieve.
What you need
Ideally, your passion and experience will derive from a customer-facing background, within a goal-orientated background - this could include work, or extra-curricular activities such as sport or volunteering. You will also know exactly what it takes to deliver an incredible service to your portfolio of landlords and tenants.
Please note, no formal qualifications are necessary for this role - we look only at individual's true potential, talent and will.
You will be the ideal candidate if you have a real passion for people and are able to demonstrate to us how you would embed this passion within your new role; you will also be results-orientated and able to demonstrate accountability and responsibility. Your ability to recognise the importance of communicating effectively and nurture relationships with different stakeholders will be paramount. Once you have joined your new team, you will soon find that each member of the Felicity J Lord team acts with a spirit of professionalism, humility and integrity towards each other and our respective clientele.
We at Felicity J Lord see the following as essential to progress to the next step of the recruitment journey:
- Consistent track record
- Success in attracting, retaining and growing new customer relationships
- A passion for achieving a fantastic customer experience
- An appreciation of working in a high-energy, growth-focused team
- You are a 'get things done' kind of person
- You are legally entitled to live and work in the UK in accordance to the Immigration, Asylum and Nationality Act 2006. (Please Note: you will need to provide evidence of your right to work in the UK via proof of address, identity and NI prior to a formal offer of employment).
Your next step
Applying is easy - have your CV ready and click on the 'Apply Online' button on the right-hand-side of this page.
Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people - and what's more - we love the differences that make each person who they are and we support you and encourage those differences to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
If you have a disability or special need that requires accommodation, please let our Talent Team know.
To all recruitment agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to our Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs.