Spicerhaart

  • Central Booking Administrator

    Job Locations UK-Essex-Colchester
    ID
    2018-8367
    # of Openings
    1
    Category
    Valunation
    Position Type
    Permanent Full-Time
  • Overview

    Spicerhaart is one of the largest integrated property services businesses in the United Kingdom. Since the company began in 1989, our vision has been to transform the way in which property is sold in the UK and overseas – creating a one-stop shop for financial and legal services, surveying and estate agency.

     

     

    Valunation is the surveying arm of the Spicerhaart group providing nationwide survey and valuation solutions to major UK mortgage lenders, packagers and brokers as well as to property specialists and individuals.

    Before a purchaser can buy a property, a mortgage lender will instruct us to undertake a Valuation Report, Homebuyers Report or Building Survey on that property before agreeing to lend the money.

     

     

    Valunation has invested heavily in technology which allows our team of qualified Chartered Surveyors across the UK, backed up by a Central Support Team, to carry out the work quickly, efficiently and cost-effectively.

    We follow clear policies and procedures, paying close attention to risk management, to provide expert reports in accordance with our Quality Assurance procedures, to ISO 9001:2008 standards. We also adhere to lenders’ and RICS’ guidelines.

     

    You will be responsible for booking appointments for a group of Chartered surveyors and to provide a central point of contact to deal with any queries or problems.

     

    Key Performance Indicators that you will be specifically targeted on are:-

    • the percentage of cases dealt with within an hour
    • the percentage of cases booked within Service Level Agreement
    • the percentage of cases logged with comparable data

    These targets may changed or be added to in line with business requirements

     

    Key Objectives:

    • Booking appointments by phone
    • Ensuring timescales are managed
    • Prioritising and balancing workloads for surveyors
    • Dealing with any queries or problems
    • Updating and maintaining in-house systems
    • Any other duties in line with business requirements

    Person Specification: 

     

    • Ability to work in a fast paced environment.
    • Customer service background and ability to take and accept customer feedback.
    • Excellent time management skills and the ability to work independently and as part of a team.
    • Computer skills such as Word, Excel, Internet and email.
    • Confident telephone manner.
    • Excellent standard of English, both written and verbal.

    We offer a competitive salary along with excellent training opportunities and a great working environment. 

     


    Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people - and what's more - we love the differences that make each person who they are and we support you and encourage those differences to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

     

    If you have a disability or special need that requires accommodation, please let our Talent Team know.

     

     

    To all recruitment agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to our Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs.

     

    The Programme

     

     

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