Role: Performance Director

Reporting To: Chapter Managing Director (CMD)

Direct Reports: None

Introduction

Spicerhaart is the largest independently owned property group in the UK. We work together with thousands of customers a year using multi-award-winning marketing and leading smart technology to help buy, sell, let or rent property, as well as their financial needs.

We expect you to do all that you can to meet our expectations and achieve your personal goals. You will be motivated and committed to perform to the best of your ability and put the customer at the heart of everything you do.

Main Purpose of the Role

The Performance Director (PD) is a senior leadership role designed to directly support the Chapter Managing Director (CMD) in implementing and delivering the chapter’s strategic operating plans. This includes driving sales performance, income growth, and operational excellence across Estate Agency, while supporting synergies with Financial Services and New Homes operations.

The PD acts as an extension of the CMD, working collaboratively with Estate Agency Directors (EADs) to ensure strategic goals are achieved and operational standards are maintained. The role is pivotal in identifying performance gaps, driving remedial action plans, and fostering a high-performance culture through training, coaching, and field engagement.

While the role does not involve direct line management of EADs, the PD holds authority to ensure accountability and alignment with the CMD’s objectives, making it a key influencer within the chapter.

Key Responsibilities

• Strategic Alignment and Execution:
• Collaborate with the CMD to implement chapter strategies that drive profitable growth, improve market share, and enhance operational performance.
• Ensure chapter objectives and performance standards are understood and adopted by EADs and their teams.
• Performance Oversight:
• Monitor key performance metrics across the chapter, identifying gaps and implementing remedial action plans in collaboration with EADs.
• Act as a trusted advisor to EADs, providing guidance and support to enhance their performance and meet strategic goals.
• Training and Development:
• Lead the design and delivery of the listings course, ensuring new listers are fully equipped for success.
• Oversee the application of training in the field, ensuring learnings translate into measurable performance improvements.
• Promote a culture of coaching to embed best practices and drive continuous improvement.
• Operational Excellence:
• Support the CMD in maintaining the Spicerhaart Way, ensuring consistency and excellence in all processes and activities.
• Drive the adoption of minimum standards and operational best practices across the chapter.
• Collaboration and Influence:
• Act as a key partner to the CMD, representing their strategic goals in interactions with EADs and their teams.
• Foster a culture of collaboration across the chapter, ensuring alignment with wider business objectives.

Role-Specific Competencies

• Demonstrated ability to influence and inspire senior teams, driving accountability and results.
• Strong strategic and operational management skills, with a focus on performance improvement.
• Expertise in Estate Agency or a related field, with a proven track record of delivering measurable results.
• Experience in designing and implementing training and coaching programs that achieve tangible outcomes.
• Exceptional communication and interpersonal skills, capable of building trust and credibility at all levels.
• Analytical mindset with the ability to interpret performance data and implement effective solutions.

Core Behaviours

• Acts as a trusted advisor and mentor within the chapter, driving a culture of high performance and accountability.
• Demonstrates resilience, adaptability, and a focus on continuous improvement.
• Creates a sense of pride and shared vision across the chapter, fostering collaboration and alignment.
• Champions the Spicerhaart values and principles, ensuring they are embedded in all aspects of the role.

Experience and Qualifications

• Experience:
• Minimum of 3 years of Senior Management experience in Estate Agency or a related field.
• Proven track record of delivering results in a high-performance environment.
• Qualifications and Skills:
• Strong leadership and coaching skills, with a hands-on approach to performance management.
• Excellent problem-solving and decision-making abilities.
• Effective communication and influencing skills, with the ability to inspire and motivate others.

Success Measures

• Driving Listings Excellence: Ensuring consistent execution of core processes to maximise market share and deliver strong results.
• Empowering Senior Leaders: Collaborating with EADs through hands-on coaching, training, and structured action plans to enhance performance.
• Fostering Operational Excellence: Standardising best practices across the chapter for consistency, scalability, and success.

Why Join Us?

At Spicerhaart Group Ltd, you’ll be part of a forward-thinking, innovative organization that values its people and their development. As Performance Director, you will play a crucial role in shaping the chapter’s success, working closely with a high-performing leadership team to deliver outstanding results.

If you are a proven leader with a passion for excellence and a drive to make a meaningful impact, we invite you to apply.

The finer details

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

1. Full UK Driving Licence
2. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
3. We’ll need evidence of your right to work in the UK, in the form of:

• Passport/Birth Certificate

We will also need

1. Proof of Address
2. National Insurance
3. Drivers Licence Check

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.

To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

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