To support the Estate Agency Director and her branches to ensure a smooth running of all administrative and HR functions within the division whilst delivering exceptional customer service at all times upholding the company’s brand values and core beliefs at all times.

Your Responsibilities

• Issuing of weekly and monthly KPI statistics to branches
• Collating all new starter documentation 
• Organising IT/ phone equipment and company cars for new starters
• Completing SRB paperwork and processing contractual changes for MD sign off
• Processing leaver documentation and ensuring company cars and equipment is returned
• Managing the Director’s diary and emails and assisting with her 1:1/ expenses as requested
• Responding to general staff and new starter queries
• Monitoring complaints and ensuring they are dealt with within the allocated timeframes
• Organising accommodation/ travel when required for the Director and his staff
• Responsible for ordering of prizes/ incentives
• Collating receipts and invoices to complete credit card statement documentation for finance
• Organising and supporting meetings/ award ceremonies
• Liaising with HR/ Payroll/ Training/ Car Fleet on any queries and adhering to Payroll deadlines
• Authorisation of Branch Manager absences on Carval on behalf of the Director
• Recording all staff working bank holidays and submitting to HR
• Collating monthly EA referrals from all branches and submitting to Payroll
• Checking of monthly Raving Fan payments
• Collating all divisional staff expenses for Director authorisation and submitting to expenses.
• Supporting with Area and Director social media 
• Gain Director authorisation for invoices and car parking permits and send to accounts
• Audits on BM checklists/ PCA’s/ Right Move/ Flink/ Observations/ 1:1’s

Your Personality

• Works well with others to create a team spirit and an enjoyable working environment
• Delivers incredible customer service
• Follows company standards and procedures
• Embraces responsibility and accountability
• Demonstrates professionalism, honesty, integrity and problem solving skills
• Takes initiative
• Displays an ability to communicate effectively with others
• Demonstrates a flexible approach and commitment to work
• Previous PA experience or a strong administrative background is essential
• HR Administration background would be beneficial
• Can provide eligibility to work in the UK